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Delivery

Delivery Information

All delivery to the UK mainland is done using Royal Mail tracked 24 & 48 hour service. Our current order lead time is 1-3 working days. This means that your order should arrive to your doorstep between 2-5 working days after ordering. All items placed under a single order will be shipped (where possible) as one parcel and there is no different arrangement for multiple purchases. If you are interested in bulk buying, please email info@thepersonalisedpartyshop.co.uk for discussion.

For any last minute orders please contact us prior to ordering to avoid any disappointment.

All orders placed after 11am Friday – Sunday will be processed on the following Monday (excluding bank holidays). Our offices are closed during the weekends and all email enquiries will be answered on the netx working day.

Can I track my Order?

If you login to your account at thepersonalisedpartyshop.co.uk, you’ll be able to view whether your order has been placed, accepted or if it’s out for delivery. Once your order is placed it needs to be accepted by us before we process your order. Once accepted, we will start work straight away on creating your design(s). This included printing, pressing, packaging and boxing your plates. From here we will hand it over to Royal Mail who will deliver it to your specified address. Unfortunately, in order to keep our prices as low as possible for you, we do not offer tracking once your orders have left our factory.

Alternatively, you can track your order using your Order Tracking Number on the Royal Mail website.

For international deliveries you will be emailed the specific shipping provider details on your order confirmation email.

when will i recieve my order?

Standard shipping orders will be dispatched within 2 business days. During holiday and sale periods, this timescale could be longer so please choose express/next day delivery if you need your items in a hurry.

Please allow 5-8 working days (weekends & bank holidays excluded) for delivery of your order. All personalised items typically take 2 working days to make, and for custom orders we specifiy a minimum of 10 days notice to allow enough time to create the design, produce and ship by your event date.

*please note that this is an estimation, and unfortunately we cannot predict the exact delivery date of your order.

what delivery types do you offer?

We ship daily from our offices in Bridgend, South Wales.

royal mail

24 hour tracked: 1 business days = £6.99

48 hour tracked: 1-2 business days = £5.99

Next Day Delivery: Same day dispatch if ordered by 11am = £8.99

Free Delivery: All digital downloads have free delivery option at checkout. If you are ordering a combination of digital and physical products you will be required to pay for postage or your order will be declined.

will i be able to track my order?

Yes!! Once your order has been shipped you will recieve a dispatch notification email with your shipping details and tracking number (not applicable for digital downloads). You can track your parcel directly through the Royal Mail website. Click the link here https://www.royalmail.com/track-your-item

where do you ship from?

We ship from our offices in Bridgend, South Wales.

where do you ship to?

Across the UK Mainland, & we now offer International shipping. For International shipping rates please contact us directly as these are calulated on an individual order basis.